Shipping and Returns

Where we ship

We ship to addresses in the United States. We do not currently offer international shipping. If a carrier cannot deliver to a P.O. box or similar address, we may require a street address or cancel the shipment and refund the applicable amount.

How shipping is calculated

Shipping is calculated from Atlanta, Georgia, based on the destination state and the number of bags. The amount shown at checkout is the shipping charge for that order. Ground service is the default unless we state otherwise.

Free shipping

Orders of seventy dollars or more before tax ship free within the United States. Free shipping applies to the qualifying order only. It does not change later orders that fall below that amount.

Preparation

Orders are prepared around roasting and packing schedules. A confirmation email is not a promise that the bag has already left Atlanta. We may hold an order briefly so it can ship after the roast rather than sit in a warehouse.

Delivery estimates

Carrier estimates can change because of weather, volume, address issues, or service interruptions. We are not responsible for carrier delay once the package is accepted by the carrier, except where applicable law requires otherwise or we approve a claim under this policy.

Your address

Check the shipping address before you pay. If a package is returned, refused, or marked delivered to an incorrect address you provided, you may be responsible for reshipment charges. Contact us if you notice an address error immediately after checkout. We will correct it if the order has not yet been labeled.

Damage, loss, or the wrong item

Contact us through the Contact page within seven days of delivery, or of the date the carrier marked the package delivered. Include the order email, what arrived, and photographs of the box and product when the issue is damage or the wrong item. We will review the claim and, if approved, send a replacement, issue store credit, or refund the affected amount.

If the carrier marked a package delivered and you did not receive it, we may require a short waiting period and a carrier inquiry before we reship or refund.

Food returns

Opened coffee is generally not returnable because it is a consumable food product. Unopened coffee that arrived in error or damaged may be eligible for replacement or refund as described above. Do not return a package unless we ask you to. This does not limit rights that cannot be waived under applicable law.